Retail Formats
Click-and-collect as a retail service model
Learn how to define a click-and-collect promise, handle stock and pickup exceptions, and assess reliability and cost.
Section
Retail Formats
Retail Formats
Comparing new-store sales with mature-store performance
Compare new retail stores with mature sites using cohorts, comparable-sales definitions and network contribution without overstating public data.
Retail Formats
Comparing specialty stores with general merchandise formats
Compare specialty and general merchandise stores by range, advice, access and the shopping task, while keeping Australian classification limits in view.
Retail Formats
Comparing staffing approaches across store formats
Compare staffing in compact, broad-range and specialist stores using task coverage, skills, service and total paid hours.
Retail Formats
Evaluating evidence about automation and store work
Evaluate retail automation claims by locating the changed task and checking comparable labour hours, transferred work, service and cost.
Retail Formats
Evaluating the role of smaller store formats
Assess smaller retail stores by customer task, range, replenishment costs and their effect on the wider network.
Retail Formats
Tracking a new retail format after launch
Follow a retail format from pilot to rollout using store cohorts, customer use, costs and bounded results.